Effective Date: November 2025

This Privacy Policy explains how Pet Care Connect (“we”, “our”, “us”) collects, uses, and protects your personal data when you use our website or submit a listing.

1. Information We Collect

We collect:

• Contact information: name, email address, town, and business name (if provided).
• Listing details: description of services, service areas, photos, and any additional info you choose to share.
• Payment information: when you upgrade to a paid listing (processed securely via our payment partner — we do not store card details).
• Technical data: basic analytics such as page visits and traffic sources (non-identifiable).

2. How We Use Your Information

We use your data to:

• Create and publish your directory listing.
• Contact you about your membership, renewals, or support queries.
• Manage payments and invoices.
• Improve our website and services.
• Send occasional updates or member news (you can unsubscribe at any time).

We never sell or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing

We process your data under the following lawful bases:

• Contractual necessity (to create and manage your listing).
• Legitimate interest (to maintain our directory and communicate with members).
• Consent (when you opt into emails or marketing updates).

4. Data Storage & Security

We store your information securely using GDPR-compliant systems. We take reasonable measures to prevent unauthorised access, alteration, or disclosure of your data. Data is retained only as long as necessary to maintain your listing and meet legal obligations.

5. Your Rights

You have the right to:

• Access the data we hold about you.
• Request corrections or deletion.
• Withdraw consent or object to certain processing.
• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data rights have been infringed.

To exercise any rights, please contact info@petcareconnect.co.uk.

6. Cookies

We use minimal cookies for analytics and website functionality. By using our site, you consent to the use of cookies in accordance with this policy.

7. Changes to This Policy

We may update this policy from time to time. Any updates will be posted on this page with the revised effective date.